How can we help you?

Browse the common questions below or join our Telegram support group for real-time help from the CreedPay team and community.

Get live support on Telegram

Our support team and community are active in our Telegram group. Whether you have a transaction issue or just a quick question, we respond fast.

Support Topics

What do you need help with?

Transactions and Settlement

Questions about send times, failed transactions, wrong networks, or missing Naira.

Account and KYC

Help with registration, identity verification, limits, and account settings.

Referrals and Earnings

Understanding your referral code, tracking rewards, and payout questions.

Swap and Bridge

Help connecting your wallet, swap errors, bridge delays, or unsupported tokens.

FAQ

Still need help?

Our team is ready to help you directly. Join the group and send us a message.